We have had a long standing issue with the support ticket system that caused some new tickets not to be entered into our ticket system.
This issue has been resolved. If you received an email on 8/30/2014 pertaining to an extremely old ticket, please disregard this message.
If you are still needing help with an issue please email us at firstname.lastname@example.org
Have a save and happy Labor Day. We will be out until Tuesday the 2nd at 10:00a.